What approach did the individual take in communicating bad news effectively?

Using the sandwich format is an effective approach for communicating bad news because it involves presenting information in a way that balances both the negative and positive aspects. This method typically starts with a positive comment or piece of information, which can help to soften the impact of the bad news that follows. After delivering the difficult information, it concludes with another positive note or supportive message.

This structure allows the individual to acknowledge the negative news while still maintaining a connection and showing empathy. It helps to pave the way for a more productive conversation, allowing the person receiving the news to feel acknowledged and supported, rather than overwhelmed or despaired. As a result, the sandwich format can facilitate better understanding and engagement, which is crucial in a sensitive context like delivering bad news.